Assessment Kit-SITSS00036 Customer Service Skill Set SIT and marking keys for consistent

and marking keys for consistent evaluation

Core units BSBWOR203 Work effectively with others SITEEVT001 Source and use information on the events industry SITEEVT002 Process and monitor event registrations SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices Elective units SITEEVT003 Coordinate on-site event registrations Group A SITEEVT004 Provide event staging support Group A BSBITU202 Create and use spreadsheets Group B BSBITU301 Create and use databases Group B BSBITU302 Create electronic presentations Group B BSBITU306 Design and produce business documents Group B BSBSUS201 Participate in environmentally sustainable work practices Group B If you require RPL Kits with comprehensive benchmarking

Units of competency CHCCOM005 Communicate and work in health or community services CHCDIS007 Facilitate the empowerment of people with disability CHCCCS015 Provide individualised support HLTWHS002 Follow safe work practices for direct client care If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS432 Identify and resolve client ICT problems Elective Units ICTNWK420 Install and configure virtual machines Group D ICTNWK421 Install

Core units MSFGN2001 Make measurements and calculations MSFGN3005 Read and interpret work documents MSFGN3006 Estimate and cost job MSFUP2007 Use upholstery hand and power tools MSFUP2008 Fit upholstery components MSFUP2010 Machine sew basic upholstery final cover materials MSFUP2011 Develop cutting plan and cut single-layer upholstery fabric MSFUP2012 Dismantle and reassemble furniture for upholstering MSFUP3016 Fit and apply final cover materials to furniture using basic techniques MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSMWHS200 Work safely Elective units MSFUP2009 Apply contemporary foundations to upholstered furniture MSFUP3022 Apply finishing techniques to upholstered furniture BSBESB401 Research and develop business plans BSBESB403 Plan finances for new business ventures BSBESB405 Manage compliance for small businesses BSBESB407 Manage finances for new business ventures MSFUP3015 Apply traditional foundations to upholstered furniture MSFUP3017 Fit and apply final cover materials to furniture using decorative techniques MSFUP3018 Lay out patterns and cut leather MSFUP3019 Machine sew complex upholstery final cover materials MSFUP3020 Fit and apply leather to furniture MSFUP3021 Manufacture and fit loose covers MSMENV272 Participate in environmentally sustainable work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-SITSS00036 Customer Service Skill Set SIT and marking keys for consistentOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of